Frequently Asked Questions
These are some questions that we’ve received. Please also see our care & use recommendations for additional information.
Are your products BPA free?
What is 18/8 stainless steel?
Can I use your bottles and containers to keep warm or cold?
Can I put my bottle or containers into the freezer?
What is the best way to clean your products?
Where are your products made?
What does carbon neutral mean?
How do you support the environment?
Is your company Canadian?
How long will I have to wait for delivery of my order? How will my order ship?
Can I pickup my order? When will it be ready? Where do I pickup from?
Are your products BPA free?
Yes. We independently test our stainless steel water bottles and stainless steel food containers in Canada for BPA and six phthalates – none were found. We also test for heavy metals including lead, arsenic and mercury in accordance with Health Canada and exceed all guidelines.
What is 18/8 stainless steel?
18/8 stainless steel contains about 18% chromium and 8% nickel, and is is also known as grade #304 stainless steel. The nickel content makes the steel corrosion and rust resistant as well as non-magnetic. Please note that prolonged storage of food and liquids may cause mold and will lead to rusting.
Can I use your bottles and containers to keep warm or cold?
You can put water, juice, smoothies, etc into our bottles but we caution against hot liquids as our water bottles and food containers are single-walled stainless steel which will conduct heat, and may cause harm when touched. Our products are not insulated and are not designed to keep warm or cold.
Can I put my bottle or containers into the freezer?
No. The freezer will change the composition of the stainless steel and will cause the metal to warp which may result in leakage/damage.
What is the best way to clean your products?
We suggest hand washing using warm water and soap, then allow to AIR DRY completely. For additional cleaning information, please refer to our care and use recommendations.
Where are your products made?
Because of materials and technology factors, our products are made in China by an internationally accredited manufacturer, and we independently test them in Canada to ensure highest standards in health and safety. We have personally visited our factories and know their conditions, labour and health aspects to ensure that our products are ethically and responsibly made.
What does carbon neutral mean?
Carbon neutral means that we offset the carbon emissions generated from the manufacturing and end-to-end shipping of our products with carbon credits. We purchase Gold Standard carbon credits which goes towards climate friendly projects. Our products have zero carbon footprint.
How do you support the environment?
Our stainless steel water bottles help reduce recycling and the dumping of plastic bottles into landfills as well as reduce the long term carbon emissions of single-use plastic bottles. All of our products promote reducing, reusing and refilling. We are carbon neutral and run an eco-friendly business using recycled post-consumer paper products for packaging and shipping. We also support charities and participate in community events and fundraisers.
Is your company Canadian?
Yes, we are 100% Canadian owned and operated. Our office is located in Burnaby, British Columbia (just outside of Vancouver). The artwork designs on all our products are created by Canadian artists.
How long will I have to wait for delivery of my order? How will my order ship?
We ship by Canpar in most of Canada and the United States, and use Canada Post for other parts of North America and international. Estimated delivery times are as follows and does not account for customs clearance/delays. See our purchase policy for more information.
1-2 days for major cities in BC/AB, Canada by Canpar
2-3 days for major cities in SK/MB, Canada by Canpar
5-7 days for Eastern Canada by Canpar
7-10 days for Northern Canada by Canpar/Canada Post
7-10 days for International by Canada Post Airmail
Rate - Our rates are based on the average for Canada-wide shipping. If you are located in the major centres in BC and Alberta, we can offer you discounted shipping rates for the areas of Great Vancouver, the Fraser Valley, Victoria, Kelowna, Calgary and Edmonton: $6 for one item, $8 for 2 items, $10 for multiple items. The web site will charge you the Canada-wide amount but we will refund you the difference based on your delivery address and if it’s within the areas indicated in the above. Alternatively, we do offer free local pickup.
Signatures are required for deliveries. If you will NOT be at home and would like us to leave your package at the door, please check the box found below the shipping address fields when you are checking out. Alternatively, we suggest using your BUSINESS address as your shipping address.
Can I pickup my order? When will it be ready? Where do I pickup from?
We offer free local pick in the Vancouver area. Enter PICKUP in the promo code box on our web store (located on the shopping cart page). Orders will be process as quickly as we can and will be ready for pickup one to two days. Pickup is at our office/warehouse located at 3333 Ardingley Avenue, Burnaby, BC (by Eight Rinks). See our contact us page for directions and hours.
